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An Operations Team Lead provides front-line oversight and assists direct collection efforts of an assigned collections team of approximately 5-7 Collectors. The Operations Team Lead is responsible for ensuring that all collections activities completed by the team are in compliance with company policies and applicable state regulations. The Operations Team Lead is responsible for a rolled up direct collection goal of the assigned staff. This is a developmental role, and the Operations Team Lead actively speaks with borrowers, monitors calls and provides on-the-job development of Collectors.
The Operations Team Lead will be responsible to complete a developmental program as designed and approved.
Premiere, a Performant Company, is hiring experienced Customer Care professionals for our Nashville, TN office. As a Student Loan Customer Care Specialist you will apply strong verbal communication skills, careful attention to compliance requirements and account details, plus great customer service to assist our client’s student loan account holders.
Are you looking to join a great team where you can earn a good income, have work-life balance, and grow your career?
If so, and you share our commitment to high performance, quality, reliability, and continuous improvement with keen understanding that it’s all about people, then you’ll fit right in!
This may be the right opportunity for you – see the additional detail below and Apply today!
Why you’ll want to join
- Competitive Pay –Job level and hourly rate based upon specific experience, skills, and sustained levels of performance (after hire).
- Company Paid Training
- Great benefit programs – medical, dental, vision, company paid Life/AD&D and Long-term disability, Employee Assistance Program, employee discount programs and several optional benefit coverages to chose from.
- 401K plan
- Employee Referral Bonus Program
- Fun and collaborative environment
- Work-Life balance – various shifts to choose from
- Career growth opportunities
People are key to our success - Come be part of a team that works hard and celebrates achievement!
Are you motivated, driven, and want a position that offers uncapped earning potential? Premiere Credit of North America is a leader in accounts receivable management. Our clients are some of the largest in the nation.
The Collector is responsible for performing collection activities on receivables. The Collector will locate and communicate with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. The Collector will resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations.
Hourly rate $14.18/hour
High value, results-based commission plan available immediately.
40 hours per week flexible shifts Monday through Friday.
Paid time off, group health, dental, and vision, insurance and 401K after qualifying periods
New employees will undergo an orientation and training program, including company culture, benefit plans, policies and procedures, collection techniques, industry compliance, the collections software system, and client requirements.