Premiere Credit

  • Unit Collections Manager - Receivables

    Job ID
    1989
    Department
    Operations
    Type
    Regular Full-Time
    Location : Location
    US-IN-Indianapolis
  • Overview

    The Unit Collection Manager provides front-line supervision of an assigned Collections team of approximately 15 direct reports.  In addition to supervisory responsibilities, the UCM is responsible for ensuring that all collections activities completed by the team are in compliance with company policies and applicable state regulations.  This is a working supervisory role, and the UCM actively speaks with borrowers, monitors calls and provides on-the-job development of direct reports.

     

    EEO/AA/M/F/Disabled/Vet

    Responsibilities

    Primary Job Functions

     

    • Coordinate with the SCM to establish work flows for the team.
    • Rebuild work queues to fit the work flow set for the team.
      • Conduct at least one call review per week on each collector. This is equivalent to at least three or more call reviews a day.
    • Send follow up training notes from each call review conducted.
    • Walk the floor and interact with the staff. Update collectors on the cash totals for the day. (This is done each hour based of the schedule)
    • Update Rehab/production boards
    • Train existing staff members in areas of collection and skip-tracing and be available to answer questions from the staff on an ongoing basis.
    • Manage progressive disciplinary procedures of the company and report incidents of non-adherence to employee handbook violations for the consistent enforcement of company policies and progressive disciplinary actions.
    • Interviewing and selection of applicants to fill open collector positions on team. Provide orientation to job, team and commission structure for new hires.

    Secondary Job Functions

    • Meet with SCM to review statistics to identify any necessary plan of correction
    • Assist the SCM with call audits and inform the staff of results and requirements for improvement.
    • Coordinate with floor manager on review of monthly performance reports to develop strategies for identifying areas of under producing segments of the portfolio and how to focus recovery efforts among the staff.
    • Assist the floor manager with refresher training for the collector’s
    • Route reviews (ensure all accounts are worked at least every seven days).
    • Additional duties as assigned.

    Qualifications

    1. EDUCATION

     

    MUST HAVE:

    • High School Diploma

     

    PREFERRED:

    • 2 or 4 year Business or Finance Degree

     

    1. EXPERIENCE

     

    MUST HAVE:

    • Knowledge and experience in collections
    • Knowledge and experience in skip tracing
    • 5 years of experience in 3rd party Credit Card Collections

     

    PREFERRED:

    • 2-4 years of prior front line collections experience
    • 2-4 years of previous supervisory experience

     

    1. KNOWLEDGE, SKILLS and ABILITIES:

     

    MUST HAVE:

    • Ability to design and communicate daily work flows and dialer campaigns to the team
    • Leadership skills
    • Ability to train and effectively motivate others
    • Knowledge of client rules and industry regulations
    • Thorough knowledge of PPMS and demonstrate that knowledge by consistently using PPMS as both a tool and resource as well as being able to teach others how to effectively use PPMS

     

    PREFERRED:

    • Understanding of Premiere Credit’s employee handbook as well as policies and procedures surrounding all HR related functions

     

    1. PHYSICAL SKILLS AND ABILITIES
    • Hand dexterity
    • Able to talk and hear clearly
    • Occasionally required to stand or walk and lift and/or move up to 25 pounds

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