Premiere, a Performant Company, is hiring experienced Customer Care professionals for our Nashville, TN office. As a Student Loan Customer Care Specialist you will apply strong verbal communication skills, careful attention to compliance requirements and account details, plus great customer service to assist our client’s student loan account holders.
Are you looking to join a great team where you can earn a good income, have work-life balance, and grow your career?
If so, and you share our commitment to high performance, quality, reliability, and continuous improvement with keen understanding that it’s all about people, then you’ll fit right in!
This may be the right opportunity for you – see the additional detail below and Apply today!
Why you’ll want to join
People are key to our success - Come be part of a team that works hard and celebrates achievement!
You will be assigned accounts with a government client student loan focus (after obtaining all required licenses and government clearances). Prior to being eligible for government assignment, will be trained and be assigned to other clients, which may change from time to time during the pre-assignment transitional period.
The focus of the position is to locate and contact our client’s student loan account holders with defaulted status, communicate and education account holders, and initiate applicable action and documentation based upon the account holder elections in accordance with client statement of work. Specific processes and procedures based upon specific government client assignment, or other client during pre-assignment transition period.
Performs other duties as assigned.
*Compensation and any SCA benefits are assignment specific. Company, Licensure, and Government clearance requirements include, but not limited to, no defaulted student loans, ability to pass pre-employment drug screen and periodic background checks during employment (such as criminal, credit, state/federal debarments lists, etc. Obtaining and maintaining all requirements for government client assignment, including but not limited to licenses and government clearances are a condition of employment.