Premiere Credit

  • Customer Care/Collections Representative - Nashville

    Job ID
    Regular Full-Time
    Location : Location
  • Overview

    Are you motivated, driven, and want a position that offers uncapped earning potential? Premiere Credit of North America is a leader in accounts receivable management. Our clients are some of the largest in the nation.


    The Collector is responsible for performing collection activities on receivables. The Collector will locate and communicate with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. The Collector will resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations.




    Hourly rate $14.18/hour

    High value, results-based commission plan available immediately.



    40 hours per week flexible shifts Monday through Friday.



    Paid time off, group health, dental, and vision, insurance and 401K after qualifying periods


    Training program:

    New employees will undergo an orientation and training program, including company culture, benefit plans, policies and procedures, collection techniques, industry compliance, the collections software system, and client requirements.




    Primary Job Function


    • Communicate with debtors in regards to the repayment of their delinquent debt.
      • Achieve assigned goals (fee, postdate, liquidation, and/or consolidation applications taken- specified by line of business)
      • Make required number of phone calls daily as determined by management
      • Review financial information with consumers to assist in determining the best re-payment options.  Update demographic and financial information on each call.
      • Refer accounts for legal or administrative wage garnishment processes if applicable as dictated by department and/or client requirements
    • Perform skip tracing to locate debtors.
      • Use skip-tracing tools to locate the debtor in the most efficient manner
      • Locate required number of skip accounts as determined by management
      • Effectively communicate with third parties to obtain location information
      • Profile accounts that are determined un-locatable or exhausted
    • Ensure all accounts are worked within client standards and Federal regulations
      • Maintain specified file of accounts per client standards
      • Work within FDCPA, state regulations, department/division & PCNA Compliance Policies
      • Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications

    Secondary Job Function


    • Maintain continuing education and training in industry career development
    • Maintain current knowledge of and comply with all federal and state regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
    • Attend training sessions as directed by management
    • Integrate information obtained through training sessions and policy changes into daily routines
    • Assist with collector productivity monitoring through reports and daily productivity measurements as directed
    • Other duties as assigned by management


    • High school diploma or GED
    • Third-party medical collections experience a plus
    • Proficiency with computer systems and data entry
    • Oral and written communication skills
    • Sales, telemarketing, or call center experience
    • Driven personality
    • High level of Critical Thinking ability



    • High School Diploma or GED





    • Microsoft Windows and PC experience
    • Basic keyboarding skills




    • Minimum of six months collections experience
    • Minimum of six months medical collections experience





    • Clean background required in order to obtain mandatory license for collecting.
    • Strong verbal communication skills
    • Good mathematical and analytical skills
    • Ability to meet aggressive daily, weekly, and monthly production and quality goals
    • Ability to work flexible day, evening and weekend hours as required



    • Experience with internet search engines
    • Knowledge of federal and state regulations governing collections including FDCPA, Privacy Act and FCRA


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