Premiere Credit

  • Operations Team Lead - ED

    Job ID
    1982
    Department
    Operations
    Type
    Regular Full-Time
    Location : Location
    US-IN-Indianapolis
  • Overview

    An Operations Team Lead provides front-line oversight and assists direct collection efforts of an assigned collections team of approximately 5-7 Collectors. The Operations Team Lead is responsible for ensuring that all collections activities completed by the team are in compliance with company policies and applicable state regulations. The Operations Team Lead is responsible for a rolled up direct collection goal of the assigned staff.  This is a developmental role, and the Operations Team Lead actively speaks with borrowers, monitors calls and provides on-the-job development of Collectors.

    The Operations Team Lead will be responsible to complete a developmental program as designed and approved.

     

    EEO/AA/M/F/Disabled/Vet

    Responsibilities

    Primary Job Functions

    • Coordinate with the SCM/UCM to establish work flows for the team.
    • Conduct a minimum of one call review per week on each collector. Conduct more call reviews based on skill level and development of Collectors.
    • Conduct weekly group training/team meetings based on goal setting and recovery efforts.
    • UCM to attend meetings in the beginning to help train, guide and evaluate
    • Conduct stand-up meetings as needed.
    • Must work additional hours as needed for business results.
    • Create and save follow up training notes from each call review conducted.
    • Walk the floor and interact with the staff. Update Rehab/production boards each day at the end of the shift.
    • Train existing staff members in areas of collection and skip-tracing and be available to answer questions from the staff on an ongoing basis.

    Secondary Job Functions

    • Meet with UCM to review statistics to identify any necessary plan of correction
    • Assist the UCM with call audits and inform the staff of results and requirements for improvement.
    • Coordinate with UCM on review of monthly performance reports to develop strategies for identifying areas of under producing segments of the portfolio and how to focus recovery efforts among the staff.
    • Conduct refresher training for the collector’s
    • Work with UCM on Route Management.
    • Additional duties as assigned.

    Qualifications

    1. EDUCATION

     

    MUST HAVE:

    • High School Diploma or GED

     

    PREFERRED:

    • 2 or 4 year Business or Finance Degree

     

    1. EXPERIENCE

     

    MUST HAVE:

    • Knowledge and experience in collections
    • Knowledge and experience in skip tracing
    • Knowledge of client rules and industry regulations
    • Thorough knowledge of PPMS and demonstrate that knowledge by consistently using PPMS as both a tool and resource as well as being able to teach others how to effectively use PPMS
    • Ability to design and communicate daily work flows and dialer campaigns to the team
    • No Final Warning on PDA Record (internal candidates)

     

    PREFERRED:

    • 2-4 years of prior front line collections experience
    • 2-4 years of previous supervisory experience

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