Premiere Credit

  • Student Loan Customer Care Specialist

    Job ID
    1979
    Department
    Collections
    Type
    Regular Full-Time
    Location : Location
    US-TN-Nashville
  • Overview

    Premiere, a Performant Company, is hiring experienced Customer Care professionals for our Nashville, TN office.  As a Student Loan Customer Care Specialist you will apply strong verbal communication skills, careful attention to compliance requirements and account details, plus great customer service to assist our client’s student loan account holders.

     

    Are you looking to join a great team where you can earn a good income, have work-life balance, and grow your career?

     

    If so, and you share our commitment to high performance, quality, reliability, and continuous improvement with keen understanding that it’s all about people, then you’ll fit right in!

     

    This may be the right opportunity for you – see the additional detail below and Apply today!

     

     

    Why you’ll want to join

    • Competitive Pay –Job level and hourly rate based upon specific experience, skills, and sustained levels of performance (after hire).
    • Company Paid Training
    • Great benefit programs – medical, dental, vision, company paid Life/AD&D and Long-term disability, Employee Assistance Program, employee discount programs and several optional benefit coverages to chose from.
    • 401K plan
    • Employee Referral Bonus Program
    • Fun and collaborative environment
    • Work-Life balance – various shifts to choose from
    • Career growth opportunities

     

    People are key to our success - Come be part of a team that works hard and celebrates achievement!

    Responsibilities

    Responsibilities 

    You will be assigned accounts with a government client student loan focus (after obtaining all required licenses and government clearances).  Prior to being eligible for government assignment, will be trained and be assigned to other clients, which may change from time to time during the pre-assignment transitional period.

     

    The focus of the position is to locate and contact our client’s student loan account holders with defaulted status, communicate and education account holders, and initiate applicable action and documentation based upon the account holder elections in accordance with client statement of work.  Specific processes and procedures based upon specific government client assignment, or other client during pre-assignment transition period.

     

    • Learns, understands and appropriately applies assigned client and account type program(s), as well as regulatory requirements and rules.
    • Use company and client-approved skip tracing tools in the most efficient manner to locate and contact student loan account holders
    • Effectively follows scripts and other tools provided to communicate with, educate and assist account holders
    • Review financial information and educate account holders to assist them in determining the best repayment options
    • Accurately updates company systems with clear appropriate information such as contact and updated demographic information, notes from contact dialog and attempts, arrangements made with account holders, as well as account status updates as applicable.
    • Initiates activity based upon arrangement with account holder; follows-up and follows through accordingly to ensure documentation and activity is on-time and accurate in accordance with policies and procedures.
    • Ability to work Full -Time schedule of 8 hours per day, 5 days per week, including 2 evening shifts, as well as some Saturdays.
    • Arrives to work on-time, works assigned shift(s), and maintains regular attendance in accordance with policies and procedures.
    • Obtains and maintains all training (including passing any applicable testing), licensing and government clearances required for position (is a condition of employment)
    • Learns and complies with applicable laws and regulations, client requirements, company and departmental policies, processes and procedures.
    • Proactively uses resources and seeks clarity as needed to ensure compliance with client requirements as well as applicable federal or state regulations.
    • Consistently achieve or exceed established compliance and productivity metrics for the position and level assigned based upon skills, experience, and demonstrated performance.
    • Correct areas of deficiency and opportunity based upon feedback received from quality reviews and/or management.

     

    Other Duties

    Performs other duties as assigned.

    Qualifications

    Qualifications 

    • High School diploma or GED
    • Previous Department of Education account servicing experience with skip tracing (highly preferred)
    • Experience in customer service, call center, sales or telemarketing
    • Solid computer skills
    • Great Customer Service phone skills
    • Strong written and verbal communication skills
    • Basic math skills
    • Professional demeanor and positive attitude
    • Works well under pressure independently and as part of a team
    • Learns and adapts quickly

     

     

    *Compensation and any SCA benefits are assignment specific.  Company, Licensure, and Government clearance requirements include, but not limited to, no defaulted student loans, ability to pass pre-employment drug screen and periodic background checks during employment (such as criminal, credit, state/federal debarments lists, etc. Obtaining and maintaining all requirements for government client assignment, including but not limited to licenses and government clearances are a condition of employment.

     

    EEO/AA/M/F/Disabled/Vet

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