Premiere Credit

  • Submittal Representative/Customer Care Representative

    Job ID
    1952
    Department
    Collections
    Type
    Regular Full-Time
    Location : Location
    US-IN-Indianapolis
  • Responsibilities

    Primary Job Responsibilities

    1. Communicate with debtors in regards to the repayment of their delinquent debt.
      1. Achieve assigned goals (fee, postdate, liquidation, and/or consolidation applications taken- specified by line of business)
      2. Make required number of phone calls daily as determined by management
      3. Review financial information with consumers to assist in determining the best re-payment options.  Update demographic and financial information on each call.
      4. Refer accounts for legal or administrative wage garnishment processes if applicable as dictated by department and/or client requirements
    1. Prepare levy orders and garnishment orders and send them to the correct institution for the appropriate action to be taken within the requirements of the department and/or client
      1. Perform skip tracing to locate debtors.
        1. Use skip-tracing tools to locate the debtor in the most efficient manner
        2. Locate required number of skip accounts as determined by management
        3. Effectively communicate with third parties to obtain location information
        4. Profile accounts that are determined un-locatable or exhausted
        5. Ensure all accounts are worked within client standards and Federal regulations
          1. Maintain specified file of accounts per client standards
          2. Work within FDCPA, state regulations, department/division & PCNA Compliance Policies
          3. Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications 

     

    Secondary Job Functions

     

    1. Maintain continuing education and training in industry career development
    1. Maintain current knowledge of and comply with all federal and state regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
    2. Attend training sessions as directed by management
    3. Integrate information obtained through training sessions and policy changes into daily routines
    1. Assist with collector productivity monitoring through reports and daily productivity measurements as directed
    2. Other duties as assigned by management

    Qualifications

    EDUCATION

     MUST HAVE:

    • High School Diploma or Equivalent

     

    EXPERIENCE

     

    MUST HAVE:

    • Microsoft Windows and PC experience
    • Basic keyboarding skills

     

    PREFERRED:

    • Minimum of six months collections experience

     

    KNOWLEDGE, SKILLS and ABILITIES:

     

    MUST HAVE:

    • Clean background required in order to obtain mandatory license for collecting.
    • Strong verbal communication skills
    • Good mathematical and analytical skills
    • Ability to meet aggressive daily, weekly, and monthly production and quality goals
    • Ability to work flexible day, evening and weekend hours as required

    PHYSICAL SKILLS AND ABILITIES

    PREFERRED:

    • Experience with internet search engines
    • Knowledge of federal and state regulations governing collections including FDCPA, Privacy Act and FCRA

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