Premiere Credit

  • Student Loan Counselor - Student Loans

    Job ID
    1948
    Department
    Collections
    Location : Location
    US-IN-Indianapolis
  • Overview

    The Collector is responsible for performing collection activities on receivables. The Collector will locate and communicate with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. The Collector will resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations.

     

    EEO/AA/M/F/Disabled/Vet

    Responsibilities

     Primary Job Functions

    • Communicate with debtors in regards to the repayment of their delinquent debt.
      • Achieve assigned goals (fee, postdate, liquidation, and/or consolidation applications taken- specified by line of business)
      • Make required number of phone calls daily as determined by management
      • Profile debtors and obtain financial information. Update demographic and financial information on each call
      • Refer accounts for legal or administrative wage garnishment processes if applicable as dictated by department and/or client requirements
    • Perform skip tracing to locate debtors.
      • Use skip-tracing tools to locate the debtor in the most efficient manner
      • Locate required number of skip accounts as determined by management
      • Effectively communicate with third parties to obtain location information
      • Profile accounts that are determined un-locatable or exhausted
    • Ensure all accounts are worked within client standards and Federal regulations
      • Maintain specified file of accounts per client standards
      • Work within FDCPA, state regulations, department/division & PCNA Compliance Policies
      • Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications

     

    Secondary Job Functions

     

    • Maintain continuing education and training in industry career development
      • Maintain current knowledge of and comply with all federal and state regulations governing collections including FDCPA, Privacy Act, FCRA, HIPAA, etc.
      • Attend training sessions as directed by management
      • Integrate information obtained through training sessions and policy changes into daily routines
    • Other duties assigned as needed by management

    Qualifications

    1. EDUCATION

     

    MUST HAVE:

    • High School Diploma or GED

     

    1. EXPERIENCE

     

    MUST HAVE:

    • Microsoft Windows and PC experience
    • Basic keyboarding skills

    PREFERRED:

    • Minimum of six months collections experience

     

    1. KNOWLEDGE, SKILLS and ABILITIES:

     

    MUST HAVE:

    • Clean background required in order to obtain mandatory license for collecting.
    • Strong verbal communication skills
    • Good mathematical and analytical skills
    • Ability to meet aggressive daily, weekly, and monthly production and quality goals
    • Ability to work flexible day, evening and weekend hours as required

     

    PREFERRED:

    • Experience with internet search engines
    • Knowledge of federal and state regulations governing collections including FDCPA, Privacy Act and FCRA

     

    1. PHYSICAL SKILLS AND ABILITIES
    • Hand dexterity
    • Able to talk and hear clearly
    • Occasionally required to stand or walk and lift and/or move up to 25 pounds

     

    1. WORK ENVIRONMENT
    • Employee works in an office environment. Employee sits at a desk during regularly scheduled work hours; answers and makes telephone calls using a standard telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources.

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