Premiere Credit

  • Collections/Student Loan Counselors/Customer Care Representative

    Job ID
    Regular Full-Time
    Location : Location
  • Overview

    Flexible Schedule! Monthly Bonus!

    Are you looking for a career where you determine your earning potential?

    Premiere Credit is the place for you!! 

    We are looking for self-motivated and goal-oriented individuals that want to be rewarded for their work and efforts.

    If this describes you...apply today for immediate consideration!

    A class starts March 19th!

    At Premiere Credit, our Collectors receive competitive base wage plus monthly bonus.

    We reward your success!!


    The Collector is responsible for performing collection activities on receivables. The Collector will locate and communicate with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. The Collector will resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations.




    Primary Job Responsibilities


    1. Communicate with debtors in regards to the repayment of their delinquent debt.
      1. Achieve assigned goals (fee, postdate, liquidation, and/or consolidation applications taken- specified by line of business)
      2. Make required number of phone calls daily as determined by management
      3. Review financial information with consumers to assist in determining the best re-payment options.  Update demographic and financial information on each call.
      4. Refer accounts for legal or administrative wage garnishment processes if applicable as dictated by department and/or client requirements
      5. Perform skip tracing to locate debtors.
        1. Use skip-tracing tools to locate the debtor in the most efficient manner
        2. Locate required number of skip accounts as determined by management
        3. Effectively communicate with third parties to obtain location information
        4. Profile accounts that are determined un-locatable or exhausted
        5. Ensure all accounts are worked within client standards and Federal regulations
          1. Maintain specified file of accounts per client standards
          2. Work within FDCPA, state regulations, department/division & PCNA Compliance Policies
          3. Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications


    Secondary Job Functions


    1. Maintain continuing education and training in industry career development
    • Maintain current knowledge of and comply with all federal and state regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
    • Attend training sessions as directed by management
    • Integrate information obtained through training sessions and policy changes into daily routines
    1. Assist with collector productivity monitoring through reports and daily productivity measurements as directed
    2. Other duties as assigned by management





    • High School Diploma or GED





    • Microsoft Windows and PC experience
    • Basic keyboarding skills




    • Minimum of six months collections experience





    • Clean background required in order to obtain mandatory license for collecting.
    • Strong verbal communication skills
    • Good mathematical and analytical skills
    • Ability to meet aggressive daily, weekly, and monthly production and quality goals
    • Ability to work flexible day, evening and weekend hours as required



    • Experience with internet search engines
    • Knowledge of federal and state regulations governing collections including FDCPA, Privacy Act and FCRA



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