An Operations Team Lead provides front-line oversight and assists direct collection efforts of an assigned collections team of approximately 5-7 Collectors. The Operations Team Lead is responsible for ensuring that all collections activities completed by the team are in compliance with company policies and applicable state regulations. The Operations Team Lead is responsible for a rolled up direct collection goal of the assigned staff. This is a developmental role, and the Operations Team Lead actively speaks with borrowers, monitors calls and provides on-the-job development of Collectors.
The Operations Team Lead will be responsible to complete a developmental program as designed and approved.
Primary Job Functions
Secondary Job Functions