The Supervisor of Consumer Satisfaction (SCS) is responsible for all complaints received from consumers through any means, including but not limited to, written and verbal complaints from the consumer, Better Business Bureau, Attorney General Offices, Congressional Inquiries and CFPB. The SCS will manage Premiere Credit’s CFPB portal as well as our internal complaint management system and will be responsible for ensuring all complaints are researched and responded to timely and accurately. The SCS is also responsible for tracking and reporting compliance statistics to all levels of management and clients as required.
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