Premiere Credit

Student Loan Counselors/Customer Care Representative/Collections

Job ID
1890
Department
Collections
Type
Regular Full-Time
US-IN-Indianapolis

Overview

Flexible Schedule! Monthly Bonus!

Are you looking for a career where you determine your earning potential?

Premiere Credit is the place for you!! 

We are looking for self-motivated and goal-oriented individuals that want to be rewarded for their work and efforts.

If this describes you...apply today for immediate consideration!

Classes start Bi- Weekly!

At Premiere Credit, our Collectors receive competitive base wage plus uncapped monthly bonus.

We reward your success!!

 

The Collector is responsible for performing collection activities on receivables. The Collector will locate and communicate with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. The Collector will resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations.

 

EEO/AA/M/F/Disabled/Vet

Responsibilities

Primary Job Responsibilities

 

  1. Communicate with debtors in regards to the repayment of their delinquent debt.
    1. Achieve assigned goals (fee, postdate, liquidation, and/or consolidation applications taken- specified by line of business)
    2. Make required number of phone calls daily as determined by management
    3. Review financial information with consumers to assist in determining the best re-payment options.  Update demographic and financial information on each call.
    4. Refer accounts for legal or administrative wage garnishment processes if applicable as dictated by department and/or client requirements
    5. Perform skip tracing to locate debtors.
      1. Use skip-tracing tools to locate the debtor in the most efficient manner
      2. Locate required number of skip accounts as determined by management
      3. Effectively communicate with third parties to obtain location information
      4. Profile accounts that are determined un-locatable or exhausted
      5. Ensure all accounts are worked within client standards and Federal regulations
        1. Maintain specified file of accounts per client standards
        2. Work within FDCPA, state regulations, department/division & PCNA Compliance Policies
        3. Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications

 

Secondary Job Functions

 

  1. Maintain continuing education and training in industry career development
  • Maintain current knowledge of and comply with all federal and state regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
  • Attend training sessions as directed by management
  • Integrate information obtained through training sessions and policy changes into daily routines
  1. Assist with collector productivity monitoring through reports and daily productivity measurements as directed
  2. Other duties as assigned by management

Qualifications

A.    EDUCATION

 

MUST HAVE:

  • High School Diploma or GED

 

B.    EXPERIENCE

 

MUST HAVE:

  • Microsoft Windows and PC experience
  • Basic keyboarding skills

 

 

PREFERRED:

  • Minimum of six months collections experience

 

C.    KNOWLEDGE, SKILLS and ABILITIES:

 

MUST HAVE:

  • Clean background required in order to obtain mandatory license for collecting.
  • Strong verbal communication skills
  • Good mathematical and analytical skills
  • Ability to meet aggressive daily, weekly, and monthly production and quality goals
  • Ability to work flexible day, evening and weekend hours as required

 

PREFERRED:

  • Experience with internet search engines
  • Knowledge of federal and state regulations governing collections including FDCPA, Privacy Act and FCRA

 

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